Experience in Leadership, Consulting, and Technology
Innovatia provides documentation, training, and contact centre services. Contact centre services include front line support and social media engagement.
Saint John, New Brunswick
July 2002 - August 2002 (Term Engagement)
- Presented analysis on employee call activity compared to productivity
- Interviewed employees to analyze software, technology, and network problems in a new business unit for executive presentation
- Implemented technology solutions to increase productivity